365Labs Privacy Statement
Last Updated: April 21, 2026
365Labs (“365Labs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our websites, marketing activities, events, recruiting efforts, and other interactions that link to this Privacy Policy (collectively, the “Services”).
This Privacy Policy does not apply to information that we process on behalf of our customers through our public safety software platforms. That data is governed by our customer agreements and applicable law.
Cookies
Most 365Labs sites use cookies, small text files placed on your device which web servers in the domain that placed the cookie can retrieve later. We use cookies to store your preferences and settings, help with sign-in, provide targeted ads, and analyze site operations. For more information, see the Cookies and similar technologies section of this privacy statement.
Contact us
If you have a privacy concern, complaint, or question, please contact us by using our web form or email privacy@365labs.com. For more information about contacting 365Labs, see the How to contact us section of this privacy statement.
Policy Scope
365Labs provides business‑to‑business software and cloud solutions for public safety and government agencies. Our Services are intended for professional use only and not for personal, family, or household purposes.
This Privacy Policy applies to information we collect through our website, social media pages, marketing activities, and live events.
This policy does not apply to Data processed within customer environments or customer‑controlled systems. If you have questions about personal information processed within a customer’s use of our platform, please contact the relevant agency directly.
Personal data we collect
The data we collect depends on the context of your interactions with 365Labs and the choices you make, including your privacy settings and the services and features you use. We also obtain data about you from third parties.
Information You Provide to Us
We may collect the following categories of personal information:
- Business contact information: Name, work email address, phone number, organization, job title
- Account and communications data: Inquiries, support tickets, feedback, and correspondence
- Marketing information: Communication preferences and engagement with our emails or announcements
- Recruiting information: Resumes, employment history, qualifications, and application materials
- Device and usage data: IP address, browser type, operating system, pages viewed, referral URLs
- Analytics data: Aggregated insights about website performance and usage patterns
Cookies and similar technologies
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes. 365Labs apps use additional identifiers for similar purposes.
We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.
Third party cookies may include: Social Media cookies (e.g. Facebook Pixel / Meta Pixel) designed to show you ads and content based on your social media profiles and activities on our websites; Analytics cookies (e.g. Google Analytics) to better understand how you and others use our websites so that we can make them better, and so the third parties can improve their own products and services; Advertising cookies (e.g. Google Ads) to show you ads that are relevant to you; and Required cookies used to perform essential website functions. Where required, we obtain your consent prior to placing or using optional cookies that are not (i) strictly necessary to provide the website; or (ii) for the purpose of facilitating a communication.
You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.
How we use personal data
365Labs uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:
- Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
- Improve and develop our products.
- Personalize our products and make recommendations.
- Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.
- We collect data about how users interact with our services. This includes data such as access dates and times, features or pages viewed, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
- We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
- Audio recordings: In certain jurisdictions, and were permitted by law, users can give voice command and record the audio to interact with the application. Recordings are encrypted and stored on user’s devices within the app.
- Location’s data: 365Labs collects this data when the app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. We collect precise or approximate location data from app user’s mobile device if they enable us to do so. 365Labs collects this data from the time, the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps. This enables us to offer services to the user like customer support.
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
In carrying out these purposes, we combine data we collect from different contexts or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.
Reasons we share personal data
365Labs does not share your Personal Information without your permission, except when required by:
- Legal or regulatory disclosures: To comply with law, legal process, or lawful government requests
- Service providers: Vendors who perform services on our behalf (e.g., hosting, analytics, customer support), subject to contractual obligations
How to access and control your personal data
- Control the use of your data for interest-based advertising from 365Labs by visiting our opt-out page.
- Choose whether you wish to receive promotional emails from 365Labs by following the opt-out or unsubscribe instructions at the bottom of the email.
Not all personal data processed by 365Labs can be accessed or controlled via the tools above. If you want to access or control personal data processed by 365Labs that is not available via the tools above or directly through the 365Labs products you use, you can always contact 365Labs at the address in the How to contact us section or by using our web form.
We provide aggregate metrics about user requests to exercise their data protection rights via the 365Labs Privacy Report.
Children's Online Privacy Protection
Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children as defined under the Children’s Online Privacy Protection Act.
Security
365Labs implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. We continuously evaluate and enhance our security practices consistent with industry standards and our SOC-aligned controls.
Products provided by your organization - Notice to end users
If you use a 365Labs product provided by an organization you are affiliated with, such as an employer or school, and you use your work or school account to access that 365Labs product, that organization can:
- Control and administer your 365Labs product and product account, including controlling privacy-related settings of the product or product account.
- Access and process your data, including the interaction data, diagnostic data, and the contents of your communications and files associated with your 365Labs product and product accounts.
365Labs products are intended for use by public safety organizations. If your organization provides you with access to 365Labs products, your use of the 365Labs products is subject to your organization’s policies, if any. You should direct your privacy inquiries, including any requests to exercise your data protection rights, to your organization’s administrator. 365Labs is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.
When you use a 365Labs product provided by your organization, 365Labs’s processing of your personal data in connection with that product is governed by a contract between 365Labs and your organization. 365Labs processes your personal data to provide the product to your organization and you, and for 365Labs’s legitimate business operations related to providing the product. As mentioned above, if you have questions about 365Labs’s processing of your personal data in connection with providing products to your organization, please contact your organization. If you have questions about 365Labs’s legitimate business operations in connection with providing products to your organization, please contact 365Labs as described in the How to contact us section.
365Labs California Consumer Privacy Act Addendum
This Addendum supplements the information contained in the 365Labs Privacy Policy and applies to Website visitors, Customers, Users, Registrants, End Users, Affiliates and other individuals (incl. households) who are residents of the State of California, USA (“consumer”, “you”, “your”).
For avoidance of doubt, the term “data subject” used in the Privacy Policy shall correspond to the term “consumer” used herein and the term “personal data” in the Privacy Policy shall be equivalent to the term “personal information” used herein. All other terms which are not explicitly defined in this Addendum shall have the meaning as set forth in the Privacy Policy.
This Addendum is drafted in compliance with the California Consumer Privacy Act (“CCPA”) and other relevant California privacy laws and its purpose is to provide additional privacy disclosures and to inform you of your additional rights as a California resident.
Categories of Personal Information Collected
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer (“personal information”), depending on the Services used:
- Identifiers (like your name, contact information, and device and online identifiers);
- Commercial information (your billing information and purchase history, for example);
- Internet or other electronic network activity information.
- Geolocation data (such as your location based on your IP address).
- Audio, electronic, visual or similar information (such as your profile picture, if you uploaded one).
- Professional or employment-related information
- Inferences we make (such as likelihood of retention or attrition).
Apart from you, being the main source of information we collect about you, we may also collect personal information from publicly accessible sources and/or third parties, such as our affiliates, trusted partners, including but not limited to marketing, advertising, security service providers, etc. You can find more information about what we collect and sources of that information in the Personal data we collect section of the Privacy Policy.
We collect personal information for the business and commercial purposes described in the How We Use Personal Data section of the Privacy Policy.
We may disclose and share personal information to categories of third parties as set forth in the Reasons we share personal data section of the Privacy Policy.
Sharing Information
We may share information about you in limited circumstances, and with appropriate safeguards on your privacy.
- Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us. This includes vendors that help us provide our Services to you (like vendors who process your credit and debit card information to make transaction, payment providers, cloud storage services, customer chat and email support services that help us communicate with you, registrars, registries); those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our services); those that help us understand and enhance our Services (like analytics providers); who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
- Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
- With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so.
- Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services or share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
- Published support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.
Selling information
365Labs does not sell our users’ data. We aren’t a data broker, we don’t sell your personal information to data brokers, and we don’t sell your information to other companies.
Consumer rights under the CCPA
If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:
- Request to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, the categories of third parties we share it with, and the specific pieces of information we collect about you.
- Request deletion of personal information we collect or maintain.
- Opting out of any sale of personal information; and
- Not receive discriminatory treatment for exercising your rights under the CCPA.
Contacting Us About These Rights
As per the CCPA 365Labs shall take into consideration the following requirements when answering a consumer’s request:
- The consumer shall place a verifiable consumer request. 365Labs is not obliged to provide information to the consumer if it cannot verify that the consumer making the request is the consumer about whom 365Labs has collected information or is a person authorized by the consumer to act on consumer’s behalf;
- 365Labs is obliged to provide the required information no more than twice in 12 (twelve) months;
- The provision of information by 365Labs is generally free of charge;
- 365Labs shall provide the required information within 45 (forty-five) days of receiving the consumer’s request. The time period to provide the required information may be extended once by an additional 45 (forty-five) days when reasonably necessary, and upon notification to the consumer. The disclosure shall cover the 12-month period preceding the receipt of the verifiable consumer request and shall be made in writing and delivered through the consumer’s Client Area, if the consumer maintains an account with us, or by mail or electronically at the consumer’s option if the consumer does not maintain an account with us, in a readily useable format that allows the consumer to transmit this information from one entity to another without hindrance. 365Labs may require authentication of the consumer that is reasonable in light of the nature of the personal information requested, but shall not require the consumer to create an account in order to make a verifiable consumer request. If the consumer maintains an account with 365Labs, we may require the consumer to submit the request through its Client Area.
How to reach us
If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Consumer Rights section above, please click here to contact us through our web form or email us at privacy@365labs.com
