Computer-Aided Dispatch (CAD) systems are the backbone of emergency response operations, so having the right CAD technology can make all the difference in situations where officers need every advantage to respond quickly and effectively.
That’s where AI (Artificial Intelligence) and NG911 (Next Generation 911) come into play, bringing improvements to how dispatchers and officers work together, and making operations smoother, faster, and more efficient.
AI: Your Digital Dispatch Partner
AI is like having an extra brain in the dispatch center. It processes large amounts of information in seconds, allowing dispatchers to make better decisions in less time.
- Faster Decision-Making: When a 911 call comes in, AI can quickly analyze the information and provide dispatchers with recommendations on the best response strategies based on the incident type, urgency and location.
- Proactive Unit Readiness: Smart features, like Velocity in 365Labs CAD, can proactively alert units to prepare in real time prior to being dispatched, helping to shave minutes off response times. AI can also track the status and location of units, predict which ones will be needed where, and even suggest optimal routes for response.
- Better Situational Awareness: AI can automatically pull up relevant information about the location of a 911 call, such as past incidents or known risks. This gives dispatchers and officers valuable context before they arrive on the scene, helping them prepare better and stay safer.
NG911: Text, Video, and More
Along with AI, NG911 makes traditional 911 smarter and more versatile. It supports the sharing of voice, photos, videos, and texts, making it easier to provide more complete information during emergencies. Intelligent CAD systems work together with NG911 tech to enable faster, easier dispatch with:
- Smart Location Tools: Built-in location tools like RapidSOS integration and PinPoint can help dispatchers get a precise geo-location even when there’s no defined address for the incident.
- Realtime Video Feeds: A real-time view of an incident and the surrounding area is one of the best resources to prepare a response strategy. With modern CAD, dispatchers and officers can stream video feeds from agency drones, traffic/crime cameras, and other connected cameras. This allows you to analyze the situation in real time and make evidence-based decisions to improve resource allocation, response times and outcomes.
At a time when many dispatch centers are short-staffed, CAD systems that bring together next-gen tech and AI are helping to ease dispatcher workloads, improve response times, and keep first responders & citizens safer.
Ready to learn how AI-powered CAD can help your agency? Contact us to connect with a 365Labs consultant.
